Don’t say ‘you’re wrong’—the most successful people use these 5 phrases instead

“The most successful communicators can tactfully disagree with senior leaders without hurting their own reputation,” says executive coach Melody Wilding.

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Disagreeing with powerful people can be intimidating.

As the author of Managing Up” and an executive coach to top performers at organizations like Google, Amazon, Microsoft, and NATO, I’ve spent nearly 15 years teaching professionals how to influence those above them.

The most successful communicators can tactfully disagree with senior leaders without hurting their own reputation. They rarely, if ever, flat-out tell someone powerful, “you’re wrong.” It’s unnecessarily confrontational and turns a productive discussion into an argument. 

But when done right, disagreeing with leaders can be one of the fastest ways to earn their respect and trust. Use these five phrases to diplomatically disagree. 

1. ‘That’s a fair point. The challenge I see is…’

Find an area of shared agreement before you launch into your counterpoint. For example, maybe their concern about the timeline is valid, even if their proposed solution isn’t realistic. 

Acknowledging the value of their perspective shows you’re engaging in the conversation rather than throwing up roadblocks by default. It also lowers their guard, which makes your leader far more likely to listen to what you say next. 

Try this: Don’t say: “That won’t work. We don’t have the budget.” Instead, explain, “That’s a fair point about needing to move quickly. The challenge I see is that we’ve already assigned resources, so we’ll have to pull funds from somewhere else.”

2. ‘I’d like to add a nuance to that’

Powerful people may not have the same ground-level visibility as you. So use the opportunity to highlight a trend you see, feedback you’re hearing, or a downstream impact they may not be aware of. 

Frame it as adding to their thinking rather than correcting it. Offering another layer to explore also suggests a higher level of strategic judgment. 

Try this: When your VP claims, “Customers aren’t using the new feature, so we should cut it,” say, “I hear you on engagement being low, but I’d like to add a nuance to that. The users who do use the feature are logging in daily, which is an important data point.” 

3. ‘My concern with that approach would be…’ 

When under pressure, you might default to phrases like, “I don’t see how that makes sense,” or, “that’s not going to fly.” These statements can come off as judgmental and read as a criticism of the powerful person’s thinking. 

Shift the focus from the person to the plan or approach being proposed, and be specific about what the risk is and why it matters. 

Try this: If the head of your department wants to roll out a new initiative without looping in another team it would impact, say, “My concern with that approach would be the reaction from business development. They’ve been caught off guard by changes in the past and not alerting them in this case could cause more tension.”

4. ‘I want to make sure we’re factoring in…’

This phrase removes blame and assumes good faith. By saying “I want to make sure” rather than “you forgot,” you’re treating pushback as a simple oversight or omission. 

Senior leaders juggling dozens of priorities appreciate when you highlight a missing piece of information gently, without making them feel foolish. 

Try this: Avoid raising small personal preferences. Don’t say: “I want to make sure we’re factoring in that the format is messy.” Raise legitimate concerns that affect multiple stakeholders and the business overall like, “I want to make sure we’re factoring in enough time for legal review or we’ll miss the deadline.”

5. ‘What needs to be true to move forward with [other idea]?’

This leverages what marketing experts call the question-behavior effect. When you ask someone about a future action, they mentally rehearse the scenario and will be more likely to follow through with the desired action later. 

By framing your input this way, you’re getting the powerful person to picture your alternative as a possibility and to start identifying what would make it viable.

Try this: If your manager keeps adding projects to your plate, ask, “What would need to be true to make space for [top priority]?” That can help crystallize which tasks are non-negotiable and which can be temporarily deprioritized.

Melody Wilding, LMSW is an executive coach, human behavior professor, and author of “Managing Up: How to Get What You Need from the People in Charge.” Get her free training, 5 Steps to Speak Like a Senior Leader, here

Want to get ahead at work? Then you need to learn how to make effective small talk. In CNBC’s new online course, How To Talk To People At Work, expert instructors share practical strategies to help you use everyday conversations to gain visibility, build meaningful relationships and accelerate your career growth. Sign up today!

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