Thousands of users have reportedly been affected by “connectivity problems” to their email, chats and AI.
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Microsoft says in its latest update the changes meant to improve its services and fix the outage are “not taking as expected”.
The firm is testing other ways to fix the issue to allow more users on to its platforms without overloading its systems.
It earlier warned that services that have restarted can become unresponsive again once they receive traffic.
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